money back

[Damian29354773s5i5]

hi i have a problem. My brother bought a paid subscription 6 months ago on my payment card and I only noticed this now is there any chance of getting any money back?

[kglad · Accepted solution]

6months? not likely unless your brother is willing to pay you.

but you can try by contacting adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

===========

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

<moved from using the community>

[Damian29354773s5i5]

i dont know how to open chat

[Damian29354773s5i5]

never mind 

[kglad]

were you able to contact adobe support?  is everything resolved?

[Damian29354773s5i5]

yeah, so everything was resolved

[kglad]

good to hear!