Money

New Here ,
May 19, 2022 May 19, 2022

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somehow money has been taken out of my account even though the card details yous have on file is actually cancelled ? 
so how has money been taken out from a card that doesn't work ? 

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Adobe Community Professional ,
May 19, 2022 May 19, 2022

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This is a user forum. No one here can help you with any account issues.

Try here: https://helpx.adobe.com/ca/manage-account/kb/billing-faq.html#

 

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New Here ,
May 19, 2022 May 19, 2022

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We'll this is where they sent me. Be nice if they were actually helpful. Absolutely awful company if you ask me. 

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Adobe Community Professional ,
May 20, 2022 May 20, 2022

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You agreed to 12 months of service when you joined and gave Adobe your payment card details.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
May 20, 2022 May 20, 2022

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If yiu get a new card, the bank may automatically transfer payments from the old card to the new card. This is to save you from failed payments that may cause issues. Ask your bank if this happened.

 

Note: it is a very bad plan to try to stop paying a subscription by cancelling a card. It can mean you owe more and more each month, and the debt could be sold to a recovery agency, costing much more. To cancel a plan, actually cancel it with Adobe and pay the cancellation fee.

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