Monthly payment (SCARED OF GETTING TRAPED IN CANCEL FEES)

New Here ,
Oct 16, 2021 Oct 16, 2021

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So im looking to buy premiere pro for private use, since i now need to use it for work. 
Im just wondering a lot! because of all the bad reviews on "trustpilot" people saying they cant get out of the subscription without cancel fees etc.
Now i just wanted to know if there is a way of just paying monthly without thinking about any fees when canceling? And the one i have found "Monthly plan" is freaking 275DKK Compared to only 175DKK "Yearly plan" That is 100DKK extra. EACH MONTH is that true?

Can anyone please help me find out a solution so i can begin using this NICE software.

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Adobe Community Professional ,
Oct 16, 2021 Oct 16, 2021

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You pay more for a monthly subscription than you do for an annual subscription with monthly payments

 

But you may cancel the monthly subscription at the end of any subscription month

 

You DO pay a fee if you cancel an annual subscription early... one half of the remaining time... AND subscription renews automatically, so you MUST cancel in time at the end of your year to keep from being committed to another year

 

Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

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New Here ,
Oct 16, 2021 Oct 16, 2021

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Okay so lets say i choose the 275DKK Monthly subscription. And i pay today, can i then cancel the subscrption tomorrow, and then still have a software for the 1 month i have payed for. And will it then stop charging me when them month is over?

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Adobe Community Professional ,
Oct 16, 2021 Oct 16, 2021

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Adobe Community Professional ,
Oct 16, 2021 Oct 16, 2021

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I don't work for Adobe, so I can't answer that question

 

However... I serious doubt that you can buy "today" and the cancel a day later and still use the program... but you need to ask Abobe

 

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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quote1. Can I cancel the subscrption tomorrow, and then still have a software for the 1 month? 
2. And will it stop charging me when the month is over?

==========

1. Cancellation Terms

If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period.

 

2. No. Adobe keeps billing you every month until you cancel. 


===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Oct 18, 2021 Oct 18, 2021

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quote

Okay so lets say i choose the 275DKK Monthly subscription. And i pay today, can i then cancel the subscrption tomorrow, and then still have a software for the 1 month i have payed for. And will it then stop charging me when them month is over?


By @Frederik5FCC

Yes, a monthly subscription is good for the rest of your month, even if cancelled, except for the initial month. If you do not cancel, it renews automatically for a new month.

 

If you take the subscription by the year, the early termination fees are half of the remaining due. So at some point, you have probably interest in taking a yearly subscription.

 

Copy/paste from the subscription and cancellation terms (monthly subscription):

(...)

Cancellation Terms:

You can cancel your subscription anytime via your  page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period.

 

You could also look into Premiere Elements (brand new 2022 version), which is a great alternative for private use. I agree, it does not have the professional bells and whistles of Premiere Pro, but it's easy to use and comes with a one-time payment of DKK 755.  https://www.adobe.com/dk/products/premiere-elements.html

 

Different idea: If you have a Premiere Pro subscription at work, you could also probably use that one at home. https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Oct 17, 2021 Oct 17, 2021

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Yes.  You pay more for month-to-month service.  And the price is subject to increases.  

The other option is to join for 12 months at the guranteed rate (paid monthly or prepaid) and wait until your 12th month to cancel. 

Your choice.

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
Oct 18, 2021 Oct 18, 2021

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Think of it that 275 per month is the normal price, with no commitment. In return for a commitment to pay for a whole year, you get a very generous discount, and can pay 175. The cancellation fee is no mystery, then, but a way of making sure people don't get the cheap plan but don't keep to their commitment to pay for the year. Adobe generously give a 50% discount on what is left of the year's promise.

 

The bad reviews seem to be from people who either don't read the terms and conditions, or who want something for nothing. Commitments on subscriptions are very common, and people who don't check the terms often get bad surprises. Then they look for someone to blame other than themselves...

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