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More than 12 months after Cancelation of subscription have an email ADOBE has continued to deduct

New Here ,
Mar 12, 2023 Mar 12, 2023

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Hi 
 
I just noticed that you have continued to charge my credit card after even cancelling the subscription on 17/2/2022
Please make sure you reimburse the full amount you have charged my ANZ credit Card after the cancelation (17/2/2022).
More than 12 months after Cancelation of subscription (have an email) ADOBE has continued to deduct subscription fee from my Credit Card . FRAUD!!!!!!!
Can you organise the reimbursement and properly cancel the deductions immediately?
 
 
Thanks
 
Tissa

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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Tissa, I am happy to see you contacted our support team regarding your billing inquiry. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to update your recent support case ADB-28467112-W0M7.

 

Moving this discussion to the Account, Payment, and Plan forum. For any future viewers of this discussion, please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen if you have any questions about charges on your bill.

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Community Expert ,
Mar 13, 2023 Mar 13, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Telephone https://helpx.adobe.com/contact/phone.html
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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