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multiple reminders to update payment information india

New Here ,
Oct 05, 2022 Oct 05, 2022

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I'm from India, and due to recent Reserve Bank of India policy changes I'm getting reminders to update my payment information, even after updating my payment info with multiple cards, I'm getting emails to update payment info

 

 

this is irritating to me, please check

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Account management , Billing

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Community Expert ,
Oct 06, 2022 Oct 06, 2022

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these are user-to-user forums.  we can't check anything on your account.  we can supply information so you can check.  to wit, to change payment information - https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

if you've been doing that and need info on why your cards are failing, use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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