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My 14 day all apps trial was ended a day after i started it

New Here ,
Apr 14, 2023 Apr 14, 2023

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I started a trial for all apps and the next day I got an email saying I no longer had access to creative cloud all apps, why is this?

I checked the "Adobe trial software expired early" page and none of it happened to me.

 

[Moderator moved the thread to the correct forum]

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Community Expert ,
Apr 15, 2023 Apr 15, 2023

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There is only a 7-day trial, and it can't be taken twice. If you still think, the trial got cancelled by error, you should contact customer support. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Apr 15, 2023 Apr 15, 2023

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there have been other reports of trials ending early.  there's nothing you can do to fix that other than starting another trial with another adobe id on another computer.

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Community Expert ,
Apr 16, 2023 Apr 16, 2023

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LATEST

Why Adobe 7-day Trial Ends Early:

https://helpx.adobe.com/download-install/kb/trial-software-expired-early.html

Adobe trial software is time limited. A trial might expire early for the following reasons:

  • System clock changed.
  • Trial used or attempted on a different computer.
  • Automated virus scan run.
  • Improper user rights set.
  • Installation failed or damaged.
  • Executable file modified.
  • Debugger attached.

 

Hope that helps.

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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