My account account has been locked due to multiple failed login attempts

[lam_3638]

Hi everyone,

My Adobe account has been locked due to multiple failed login attempts, but I’m certain that I didn’t forget or enter my password incorrectly. This is a password I use frequently and haven’t changed recently.

The issue is that my account has been locked for over a month now, and I haven’t received any response from Adobe or guidance on how to appeal and resolve this. This has been severely impacting my work because my Behance account, which hosts my professional portfolio, is linked to this Adobe account.

Has anyone experienced a similar issue or knows how to resolve it? I’d really appreciate any advice or guidance.

Thank you so much for your help!

[kglad]

there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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[Nancy OShea]

Log-in email & passwords are cAsE sEnSiTiVe.

Wait an hour and hit FORGOT PASSWORD to receive a new log-in to your email inbox. Check your spam/trash folder.

https://account.adobe.com/plans.

Hope that helps.