Pruthvi223502579jmg

Participant

Answered

My account setup has been failed after amount was billed on my card

Forum|Forum|4 years ago
December 21, 2021
1 reply
833 views

Hello, I bought adobe creative cloud license and completed payment transaction. Once payment was successfully submitted, the page asked me to enter the password for account setup. And while doing so page crashed with an error asking me to contact customer support. Now I dont have an account and I am unable to login or find my account. I am not even shown a way to contact customer support.

Bug

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Correct answer jane-e

Hi @Pruthvi223502579jmg

To contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

Type "agent" to get a human.

or you can send a tweet to @AdobeCare for support.

Do not respond to PMs as they are likely to be scammers. Staff has an Employee badge and can look up your details by your Adobe ID.

~ Jane

Community Expert

Correct answer

Community Expert

Hi @Pruthvi223502579jmg

To contact Adobe Customer Care:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

Type "agent" to get a human.

or you can send a tweet to @AdobeCare for support.

Do not respond to PMs as they are likely to be scammers. Staff has an Employee badge and can look up your details by your Adobe ID.

~ Jane

Pruthvi223502579jmgAuthor

Participant

Thank you. I could contact them and resolve the issue.

Community Expert

Community Expert

@Pruthvi223502579jmg

I'm so happy to hear that 😊 and thanks for reporting back!

Jane