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My adobe account! Please, help me.

New Here ,
Dec 25, 2020 Dec 25, 2020

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Good afternoon!
Last month it was automatically renewed without my authorization and without even having chosen the annual plan paying € 30 per month.
Now, when I want to cancel the plan, they also make me pay a fine, which I do not see as correct, since I have not chosen anything and they have not even notified me by mail.
Please, I beg you to contact me as it has been impossible for me to contact you. On 12/27/20 I received the next payment and I cannot make it. Thanks in advance and greetings.

TOPICS
Activation, CC FAQ, Creative Cloud

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Adobe Employee ,
Dec 25, 2020 Dec 25, 2020

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Ivalba, I apologize for any difficulties you are encountering canceling your membership.  Have you already tried using the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to begin the cancellation process?

 

If so, then please begin a chat session at https://helpx.adobe.com/contact.html to request that the membership be canceled. Chat support is open 24 hours a day, so please use a different computer, smartphone, or tablet if you are unable to begin a chat session.

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Adobe Community Professional ,
Dec 25, 2020 Dec 25, 2020

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1 - Log-in to your account and click this link https://account.adobe.com/products

2 - When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

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LEGEND ,
Dec 25, 2020 Dec 25, 2020

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Actually, a month-to-month plan has never been the default. You must choose that option manually at the time of signing up for a new subscription. And that option automatically costs you 50% more money per month than the actual default option, which is an annual plan paid monthly. And Adobe has effectively discouraged subscribers from choosing the month-to-month plan by charging you much higher monthly costs - in your case, €45 per month instead of €30 per month. That makes the month-to-month plan more expensive overall than the annual plan paid monthly, even when cancellation fees are added to the latter, especially after six months of being a subscriber.

 

The other option is an annual plan, prepaid.

 

Thus, if you do not choose anything, the "annual plan paid monthly" will always be the default option.

 

In other words, the default plan option is always the one with the lowest upfront (initial) cost.

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