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Participant
August 24, 2020
Question

My adobe account seems to have disappeared

  • August 24, 2020
  • 1 reply
  • 597 views

I came in this morning and logged on to my work computer as usual. My Adobe apps would not load as if my account did not exist. I signed in to Creative Cloud and was prompted to enter a new password, which I did. I re-started and CC basically says I don't have an Adobe CC acount, which I know I do because its at my job. So, what do I do to get back onto my CC account?

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    1 reply

    Nancy OShea
    Community Expert
    Community Expert
    August 26, 2020

    Please contact your employer's IT dept admin for assistance.

    This is not a licensing question.  I'm moving your question to Account, Payment & Plans.

     

    Nancy O'Shea— Product User & Community Expert
    Just Shoot Me
    Legend
    August 26, 2020

    I found the original post, Moved it to Account, Payment & Plan and Merged your reply with it.

     

    All fixed.