My Adobe Creative Cloud Subscription Frustration

Hello everyone,

Today, I want to share a frustrating experience I had with my Adobe Creative Cloud subscription. I believe sharing this might help others who face a similar situation or might encounter it in the future.

I have been a subscriber to the Creative Cloud All Apps annual plan, which was valid until March 2025. With the Black Friday discounts, I decided to renew my subscription early to take advantage of the offers. When I contacted Adobe’s customer service, I was offered the All Apps package for TRY 1,908 annually, and I was told I would also receive a refund for the remaining months of my current subscription. The offer seemed fair, and I proceeded with the payment.

Everything seemed fine—until I checked my account. To my shock, my subscription had been downgraded from the All Apps plan to the Photography Plan (20GB). This was neither my request nor something I was informed about. I immediately contacted customer service and explained the issue. Despite having conversation records that clearly proved I was promised the All Apps plan, the representatives failed to resolve the issue.

What made matters worse was the pricing. Instead of restoring my subscription as promised, Adobe offered me the All Apps plan for TRY 4,788—a price far above what it is listed for on Adobe's official website (TRY 4,591). Instead of compensating me for their mistake, they tried to sell me the package at an inflated price.

Unfortunately, customer service wasn’t helpful, and I felt cornered. Since I couldn’t afford the annual fee of TRY 4,368 they proposed, I had no choice but to opt for the monthly plan, which costs TRY 319 per month.

This entire ordeal has been exhausting, both financially and emotionally. As a student, I rely on tools like Adobe Premiere Pro and After Effects for my projects, and these disruptions have significantly impacted my academic work and workflow.

I believe that a company as large as Adobe should be more attentive to its customers’ needs. A sincere apology, a discount voucher, or honoring the originally promised TRY 1,908 annual plan would have been appropriate gestures to rectify this situation. Instead, I was left feeling like I was forced to pay more for a mistake I didn’t make.

If you’ve faced a similar issue or have any advice on how to resolve this, please share your thoughts in the comments. Hopefully, someone from Adobe’s Community team might see this and help prevent such experiences in the future.

Best regards,

Furkan BOZANBASI