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A
Anonymous
October 2, 2022
Question

My bill was higher than expected

  • October 2, 2022
  • 5 replies
  • 729 views

Hi! 2 months ago I bought a full creative cloud pack by student subscription, which was 19.99 USD pro month. Today, after 2 months, I was charged 23 USD. Do you know why it happened? 

 

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5 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
January 24, 2024

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Regards,

Shivangi

 

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A
aselvi
Participant
January 23, 2024

I had the same. But with a regular plan. I was paying 30,25eu and suddenly without any notification they charged me 62eu. And I dont know what changed and why. Someone knows more ?? Please help.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
January 24, 2024

@aselvi,

Introductory rates are for the first 12 months only.  The normal rate for a Creative Cloud ALL apps plan is USD $60/month plus your region's taxes, tariffs and other fees.

https://www.adobe.com/creativecloud/plans.html

 

For example, eligible students & teachers pay USD $20/month for the first year. 

$39/month the second year. 

$60/month thereafter...

 

For details on what you're purchasing, go to your Adobe Account at  https://account.adobe.com/plans

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Abambo
Community Expert
AbamboCommunity Expert
Community Expert
January 24, 2024

As long as students and teachers are eligible, they get the second year reduced price. which is about 50% of the full rate. 

 

But if you are no more eligible (or you did not prove eligibility) the price will change to the full price at subscription renewal.

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
October 3, 2022

$3 increase sounds like a regional TAX increase or currency exchange adjustment to me.   Where do you live?

 

 

Nancy O'Shea— Product User & Community Expert
    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    October 3, 2022

    I would recommend to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
    Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    ABAMBO | Hard- and Software Engineer | Photographer
      T
      Test Screen Name
      Legend
      October 2, 2022

      That is the normal student rate. For the first 12 months you get a special deal.

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      October 3, 2022

      @Test Screen Name,

      But not after two months, and the second year price is higher!

      ABAMBO | Hard- and Software Engineer | Photographer
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