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My credit card is being charged $14.99 per month TWICE! Why?

New Here ,
Feb 05, 2022 Feb 05, 2022

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My credit card is being charged $14.99 TWICE per month! Why?

Maybe I accidentally signed up for Acrobat Pro DC twice .... It's possible.

What shall I do to correct?

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Community Expert ,
Feb 05, 2022 Feb 05, 2022

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You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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Community Expert ,
Feb 06, 2022 Feb 06, 2022

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Do you have 2 separate accounts under different email addresses?

https://account.adobe.com/plans

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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