My credit card is being charged $14.99 per month TWICE! Why?

Forum|Forum|4 years ago
February 5, 2022
2 replies
335 views

My credit card is being charged $14.99 TWICE per month! Why?

Maybe I accidentally signed up for Acrobat Pro DC twice .... It's possible.

What shall I do to correct?

Cancel subscription

This topic has been closed for replies.

Nancy OShea

Community Expert

Do you have 2 separate accounts under different email addresses?

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

try67

Community Expert

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support:(REMOVED BY MODERATOR)

There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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