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Participant
November 23, 2024
Question

My Credit Card Is Not Accepted

  • November 23, 2024
  • 1 reply
  • 1047 views

I have been trying to buy an annual plan for 5 days. I tried to shop with 5 different credit cards from 3 different banks, but Adobe still did not accept my credit card.

 

In my conversation with the bank employees, they said that my credit card is open to international shopping and there is no problem. I can already shop from different platforms abroad.

 

I changed my membership, I changed the location where I have internet connection. I talked to customer representatives for 5 days. I still could not buy an annual plan.

 

I am having serious problems. Please help. After the purchase, a message is returned saying ''The transaction may fail for a variety of reasons. Double-check your payment information and make sure you entered it correctly. If this issue persists, you may need to use a different payment method or contact your bank.''

1 reply

kglad
Community Expert
Community Expert
November 23, 2024

you can use klarna or an authorized reseller, https://adobedealreg.secure.force.com/PartnerSearch?lang=en

nbstdAuthor
Participant
November 24, 2024

All Adobe partners in Turkey offer support for corporate sales. You cannot buy individually. It is very interesting that a company like Adobe cannot provide a solution to such a problem. There are many users on the internet who have problems like me. I do not think the solution is to direct them to partners.

nbstdAuthor
Participant
November 24, 2024

did you try klarna?


When I try to buy through Klarna I see that the 1 year photography plan is almost twice as much. This is not fair.