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Kotofey31256584o8ff
Participant
July 24, 2023
Question

my free subscription is not working

  • July 24, 2023
  • 4 replies
  • 187 views

I have never worked with a subscription, and when I launched the application, it wrote that the trial period is over. What's that supposed to mean? I've never used it and it doesn't work now

    This topic has been closed for replies.

    4 replies

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    July 24, 2023

    Hi there,

    Thanks for contacting us. There seems to be some mistake here. We checked your account details and found that there is no trial or active subscription associated with this email.

    Did you opt for a trial?

    Let us know.

    Regards,

    Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 24, 2023

    there's nothing easy (eg, you can reformat your hd, reinstall your os and then start a trial) that you can do to correct that on the problematic computer.

     

    you can start a trial on another computer. here's more info (that may or may not be helpful), https://helpx.adobe.com/x-productkb/global/trial-software-expired-early.html

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 24, 2023

    Step 1 - Log-in to your Adobe account and click this link https://account.adobe.com/plans

     

    Do you have a paid subscription?

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