My Illustrator Subscription is Coming Due, But I Can't Pay It

[Guest]

Ironically, the cancellation fee is 4x the subscription cost, which I certainly can't pay. My bill is due August 13th. What should I do? I can't cancel my account with an active subscription.

[Monika Gause]

Please contact Customer Care and explain the situation to them: https://helpx.adobe.com/contact.html

They are the only ones who are in a position to act on your issue.

[Guest]

Unfortunately, that got me nowhere. The rep kept trying to get me to change plans and then acted like they couldn't delete my account from their end. I guess I'll have to cancel my checking account or something.

[Monika Gause · Accepted solution]

This is a public forum with 95% of people being not staff.

We have no access to your account.

[Guest]

I wasn't suggesting that anyone on the forum do anything. I was pointing out that the Adobe employee didn't try to do anything. I'm genuinely at a loss.

[Monika Gause]

And I was trying to point out that we normal forum users unfortunately cannot help you.

Maybe in this other forum there is a higher density of staff who actually have access to accounts: https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=lat...

[Test Screen Name]

The cancellation fee is 50% of the months left in your yearly commitment. So you have about 8 months left. If you find the renewal date, you can cancel in that last month for free (but not a day late because you get a new year commitment!). It's always cheaper overall to cancel sooner.