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My Illustrator Subscription is Coming Due, But I Can't Pay It

Guest
Aug 11, 2022 Aug 11, 2022

Ironically, the cancellation fee is 4x the subscription cost, which I certainly can't pay. My bill is due August 13th. What should I do? I can't cancel my account with an active subscription.

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correct answers 1 Correct answer

Community Expert , Aug 11, 2022 Aug 11, 2022

This is a public forum with 95% of people being not staff.

We have no access to your account.

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

Please contact Customer Care and explain the situation to them: https://helpx.adobe.com/contact.html

They are the only ones who are in a position to act on your issue.

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Guest
Aug 11, 2022 Aug 11, 2022

Unfortunately, that got me nowhere. The rep kept trying to get me to change plans and then acted like they couldn't delete my account from their end. I guess I'll have to cancel my checking account or something.

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

This is a public forum with 95% of people being not staff.

We have no access to your account.

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Guest
Aug 11, 2022 Aug 11, 2022

I wasn't suggesting that anyone on the forum do anything. I was pointing out that the Adobe employee didn't try to do anything. I'm genuinely at a loss.

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Community Expert ,
Aug 11, 2022 Aug 11, 2022

And I was trying to point out that we normal forum users unfortunately cannot help you.

 

Maybe in this other forum there is a higher density of staff who actually have access to accounts: https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=lat...

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LEGEND ,
Aug 12, 2022 Aug 12, 2022
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The cancellation fee is 50% of the months left in your yearly commitment. So you have about 8 months left. If you find the renewal date, you can cancel in that last month for free (but not a day late because you get a new year commitment!). It's always cheaper overall to cancel sooner.

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