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A
Anonymous
August 11, 2022
Answered

My Illustrator Subscription is Coming Due, But I Can't Pay It

  • August 11, 2022
  • 2 replies
  • 281 views

Ironically, the cancellation fee is 4x the subscription cost, which I certainly can't pay. My bill is due August 13th. What should I do? I can't cancel my account with an active subscription.

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Correct answer Monika Gause

This is a public forum with 95% of people being not staff.

We have no access to your account.

2 replies

T
Test Screen Name
Legend
August 12, 2022

The cancellation fee is 50% of the months left in your yearly commitment. So you have about 8 months left. If you find the renewal date, you can cancel in that last month for free (but not a day late because you get a new year commitment!). It's always cheaper overall to cancel sooner.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 11, 2022

Please contact Customer Care and explain the situation to them: https://helpx.adobe.com/contact.html

They are the only ones who are in a position to act on your issue.

    A
    Anonymous
    August 11, 2022

    Unfortunately, that got me nowhere. The rep kept trying to get me to change plans and then acted like they couldn't delete my account from their end. I guess I'll have to cancel my checking account or something.

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    August 11, 2022

    This is a public forum with 95% of people being not staff.

    We have no access to your account.

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