my license doesnt work

[Charlene5FC6]

Hi, I have bought adobe and I have my id but it doesnt work. So I'm 100 euro less and dont have photoshop. I'm really pissed. How do I fix this?

[Test Screen Name]

What did you pay for (not "Adobe", they make hundreds of apps)? Who did you pay? And above all what happens? Please give any error messages in full. 

[John T Smith · Accepted solution]

Log-in to your Adobe account and click this link https://account.adobe.com/products

Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

Do you have the correct https://helpx.adobe.com/creative-cloud/system-requirements.html

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

[Nancy OShea]

Did you purchase Photoshop Elements 2021 by any chance?

• Did you get the confirmation email from Adobe?
• Assuming your computer meets the PSE min-requirements, did you download and install it yet?
• Did you enter the serial number that starts with 1057?
• Did you restart your computer after installing?
• See links below for more details on activating Photoshop Elements.
  • https://helpx.adobe.com/download-install/using/activate-elements.html
  • https://helpx.adobe.com/photoshop-elements/kb/find-serial-number-elements.html