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Participant
January 5, 2023
Question

My money got deducted

  • January 5, 2023
  • 3 replies
  • 456 views

Hi guys , my money is deducted and my subscription is not activated.. what to do ?? Please help ..attaching even the screenshots of payment .. please help

This topic has been closed for replies.

3 replies

Community Manager
January 6, 2023

Hi there,

 

Happy to help!

 

We have checked your account and we see that you have an active Acrobat Premium subscription under the email address associated with the community which has a billing issue.

 

Since, this is a community forum, I would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

We are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

 

John T Smith
Community Expert
Community Expert
January 5, 2023

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad
Community Expert
Community Expert
January 5, 2023

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

JR Boulay
Community Expert
Community Expert
January 5, 2023

[MOVED TO THE ACCOUNT, PAYMENT, & PLAN DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe