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FabienL76
Participant
February 28, 2020
Question

My payment is not being authorized by Adobe

  • February 28, 2020
  • 2 replies
  • 519 views

Hello, i'm trying to purchase a Photography plan (20GB) but my payment is rejected everytime,

"Incorrect billing info,We are unable to approve your transaction at this time"

I'm living in India and i used my SBI mastercard who's never failed me so far.
i had an account set from my previous country it was also not working, i opened a new Adobe Id with India as my country and it's also not working. 
Please help me.
Thank you.

    This topic has been closed for replies.

    2 replies

    Tacafy大尉
    Tacafy大尉
    Legend
    March 12, 2020

    FabienL76, good evening.
    Certainly, calling from India to the United States costs money.
    Then you can use the chat support to contact the sales team.
    Creative Cloud Plans & Pricing

    Click on the circle in the red frame in this screenshot to open the chat window.

      Tacafy大尉
      Tacafy大尉
      Legend
      March 4, 2020

      FabienL76, good evening.
      If your credit card is OK,
      Hope you can contact the Adobe sales team and proceed with the purchase.

       

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        F
        FabienL76Author
        Participant
        March 12, 2020

        Hello, thanks for your answer, my card is perfectly ok, contacted my bank, no obstacle for purchasing, but still it fails !!
        isn't there any other way than a phone number in the US ? because from India it is quite costly...

        After if really adobe doesn't want my money there are other alternative softwares were paying is possible.
        i mean the forum is filled with impossible payment problems, no one other there thinks something should be done ?

        Thanks

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