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Jayson221b
Jayson221b
Participant
December 10, 2019
Question

My plan is not showing up on the Adobe website and I cannot use any of my apps.

  • December 10, 2019
  • 1 reply
  • 1439 views

I am a student in Australia who got my membership from onthehub, which I ordered in 2019-05-10. Recently, my apps have reverted to free trial status, and when I check the Adobe website, my plan is no longer showing up. I have attempted logging out and in multiple times, selecting Enterprise ID option each time, but nothing has worked.

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1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 10, 2019

Jayson221B, are you still facing problems accessing your Creative Cloud for Education membership? I am showing that the computer sent a successful activation request today. The last request we received was on July 28, 2019.

Jayson221b
Jayson221bAuthor
Participant
December 11, 2019

Yes, I am still unable to access any of my applications.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
December 11, 2019

I am sorry to hear that, Jason.  If you own the computer, and the network that it is connected to, then please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for steps you can take to resolve the current connection error.

 

If you are using a computer, or network, that you do not own and manage, then please work with your local Creative Cloud for Education admin to access your membership.

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