My plan is not showing up on the Adobe website and I cannot use any of my apps.

Forum|Forum|6 years ago
December 10, 2019
1 reply
1439 views

I am a student in Australia who got my membership from onthehub, which I ordered in 2019-05-10. Recently, my apps have reverted to free trial status, and when I check the Adobe website, my plan is no longer showing up. I have attempted logging out and in multiple times, selecting Enterprise ID option each time, but nothing has worked.

This topic has been closed for replies.

Jeffrey_A_Wright

Community Manager

Jayson221B, are you still facing problems accessing your Creative Cloud for Education membership? I am showing that the computer sent a successful activation request today. The last request we received was on July 28, 2019.

Jayson221bAuthor

Participant

Yes, I am still unable to access any of my applications.

Jeffrey_A_Wright

Community Manager

Thank you. However, I have attempted all the steps as well as the steps in the site it redirects to, https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html, but nothing works. Reviewing the steps, I think the issue stems from the fact that when I check over my plans, it says I have no items available.

Thanks for the update, Jason. Please contact whoever is managing the Creative Cloud plans from your education institution as a next step.

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