My student account is showing up as a personal account instead of a school account

[kasey_4734]

I am signing into a new macbook with my student adobe account and it automatically has recognized it as a personal account and not a business/school account. I cannot access any apps. How do I change it back to a student account? I already tried logging out but it doesnt give me any option to change it to a business/school account

[Peru Bob]

Try resetting the CC App.
To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:
Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

If that doesn't work, try uninstalling and reinstalling the CC App:
https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

[kasey_4734]

I tried both of these and neither worked.

[kglad]

did you sign-out and then back in?

[kasey_4734]

yes multiple times

[kglad]

did you remove the computer's stored credentials?

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum

Scroll down here to see a list of the forums:
https://community.adobe.com/

[kglad]

if signing out and then back in to the cc desktop app fails, there's probably stored license info on that computer that you'll need to remove.