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D
DFklsdja;klfljsdf
Participant
July 20, 2020
Question

My student membership got cancelled and disappeared from my account

  • July 20, 2020
  • 4 replies
  • 1084 views

In december 2019 I paid for a full year Creative Cloud membership. But for some reason today my apps don't work, my creative cloud plan is for some reason gone and there is no plan on my account left. It is as if I never had a membership. I paid the full year in one payment. 

 

I never logged out of my account and did not alter my plan, payment details, etc.

 

Why is Adobe ripping me off? I paid for a full year and without any correspondence they terminate my membership 7 months in, without a trace. This is ridiculous and I want to be able to use my CreativeCloud again (after all, I paid for it!) Help please?

This topic has been closed for replies.

4 replies

S
Skitto_krish
Participant
July 21, 2020

I have the same issue! 😞

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
July 21, 2020

If your issue is exactly the same, please re-read replies 1, 2, & 3 above.

 

Nancy O'Shea— Product User & Community Expert
    D
    Dj_Creative_enthusiast
    Inspiring
    July 21, 2020

    Hi,

    Thank you for posting your query. 

     

    I understand that you have paid for One year upfront and you are unable to use the Creative Cloud Membership.

    Please make sure that you are Signed in using the same email address on which your Creative Cloud Subscription is assigned. 

    Kindly Launch the Creative Cloud App and Click on your Avatar (top right image) and Select "Sign out" and Sign in back with your registered email address. 

     

    If you still get the message like "Start Trial" or "Buy" next to the products after Signing in back, in that case please contact Adobe staff to help : https://helpx.adobe.com/contact.html
    Be sure to remain signed in with your Adobe ID before accessing the link below .

     

    Thank you.

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    July 20, 2020

    If everything is OK in your account portal, your software may have reverted to Trial Mode.  It sometimes happens for no reason.  And it's no big deal.

    https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    Please log-in to your account below to confirm active membership status and payment details are current.
    https://account.adobe.com/plans

     

    1. Open CC Desktop App.
    2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
    3. Click on your Avatar (top right image).
    4. Sign-out of Creative Cloud.
    5. Close all apps.
    6. Restart your computer.
    7. Open CC Desktop app.
    8. Click your Avatar.
    9. Sign-in with your paid ID and password.

     

    Post back if you still need help.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 20, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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