Mysterious charge!?

Forum|Forum|4 years ago
August 28, 2021
3 replies
1919 views

Hi there, I have no idea where to put this question. I have a monthly charge of $10.59 for ADOBE PHOTOGPHY PLAN, but I can't see this as a subscription in my account. Only place I can see it is on my monthly billing statement for my credit card. Any advice on how to identify this charge and remove this subscription? Is there someone I can reach out to on the Adobe end?

File sync

This topic has been closed for replies.

S

Sarah207car

Participant

Hi I am having the same issue! Did you ever figure it out?

S

Sarah207car

Participant

Yes. I currently have no paid plans through adobe because my school pays for it for us. So I don't know what the charge is! But it is exactly $10.59

Peru Bob

Community Expert

What did Adobe Support say?

Did you contact your school?

Nancy OShea

Community Expert

Log-in to your account with your Adobe ID and password.

https://account.adobe.com/plans

If your credit card was compromised and used without your knowledge, unfortunately Adobe can't help you with that because they are victims, too. Contact your bank immediately.

Nancy O'Shea— Product User & Community Expert

M

Manan Joshi

Community Expert

Hello @DuffMc81,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded