• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
Locked
0

Não consigo cancelar a minha assinatura!

New Here ,
Jan 10, 2018 Jan 10, 2018

Copy link to clipboard

Copied

Caros,

Nao estou conseguindo cancelar as minhas assinaturas do meu plano de fotografia e tambem do illustrator.

Não tem nenhuma opção para cancelar o meu plano e preciso faze-lo urgentemente!

Agradeço breve retorno

Ricardo

Views

3.2K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 11, 2018 Jan 11, 2018

Hi Ricardo,

Cancellation of subscription after 14 days of purchase has a cancellation fee, maybe some of you still have to cancel due to the following reasons:

1. Moving to another country

2. Moving to CCTeam from Individual CC or vice versa

3. Duplicate purchase by accident.

4. Been provided a complimentary subscription from office or institution.

In such cases, please tweet us at @AdobeCare or contact-bumper

We will assist you.

Regards

Rajashree

Votes

Translate

Translate
Community Expert ,
Jan 10, 2018 Jan 10, 2018

Copy link to clipboard

Copied

I have alerted staff.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 02, 2021 Mar 02, 2021

Copy link to clipboard

Copied

LATEST

I don't owe you anything. I found out I have a subscription, but I didn't buy anything. I would like it to be canceled.

my email on the account is REMOVED

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

 

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 11, 2018 Jan 11, 2018

Copy link to clipboard

Copied

Hi Ricardo,

Cancellation of subscription after 14 days of purchase has a cancellation fee, maybe some of you still have to cancel due to the following reasons:

1. Moving to another country

2. Moving to CCTeam from Individual CC or vice versa

3. Duplicate purchase by accident.

4. Been provided a complimentary subscription from office or institution.

In such cases, please tweet us at @AdobeCare or contact-bumper

We will assist you.

Regards

Rajashree

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 18, 2020 Jan 18, 2020

Copy link to clipboard

Copied

Por favor, me ajudem. Também não estou conseguindo cancelar minha inscrição. Preciso urgente cancelar meu plano e não tem essa opção no site. Não consigo conversar com ninguém pela central de atendimento e isso realmente é um abuso! Não tem suporte de ajuda que funcione!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines