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R
ricardog81266627
Participant
January 10, 2018
Answered

Não consigo cancelar a minha assinatura!

  • January 10, 2018
  • 3 replies
  • 3606 views

Caros,

Nao estou conseguindo cancelar as minhas assinaturas do meu plano de fotografia e tambem do illustrator.

Não tem nenhuma opção para cancelar o meu plano e preciso faze-lo urgentemente!

Agradeço breve retorno

Ricardo

    Correct answer Rajashree Bhattacharya

    Hi Ricardo,

    Cancellation of subscription after 14 days of purchase has a cancellation fee, maybe some of you still have to cancel due to the following reasons:

    1. Moving to another country

    2. Moving to CCTeam from Individual CC or vice versa

    3. Duplicate purchase by accident.

    4. Been provided a complimentary subscription from office or institution.

    In such cases, please tweet us at @AdobeCare or contact-bumper

    We will assist you.

    Regards

    Rajashree

    3 replies

    A
    andersonclaytonm@hotmail.com
    Participant
    January 18, 2020

    Por favor, me ajudem. Também não estou conseguindo cancelar minha inscrição. Preciso urgente cancelar meu plano e não tem essa opção no site. Não consigo conversar com ninguém pela central de atendimento e isso realmente é um abuso! Não tem suporte de ajuda que funcione!

      Rajashree Bhattacharya
      Rajashree BhattacharyaCorrect answer
      Legend
      January 12, 2018

      Hi Ricardo,

      Cancellation of subscription after 14 days of purchase has a cancellation fee, maybe some of you still have to cancel due to the following reasons:

      1. Moving to another country

      2. Moving to CCTeam from Individual CC or vice versa

      3. Duplicate purchase by accident.

      4. Been provided a complimentary subscription from office or institution.

      In such cases, please tweet us at @AdobeCare or contact-bumper

      We will assist you.

      Regards

      Rajashree

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      January 11, 2018

      I have alerted staff.

      J
      João5E9E
      Participant
      March 2, 2021

      I don't owe you anything. I found out I have a subscription, but I didn't buy anything. I would like it to be canceled.

      my email on the account is REMOVED

       

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      [This is a public forum, not Adobe support, please do not post personal information]

       

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