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Não recebi meu reembolso de cancelamento de assinatura

New Here ,
Sep 10, 2024 Sep 10, 2024

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Olá , tudo bem.

Preciso de ajuda.
Cancelei minha assinatura da Adobe acrobat pró logo após o vencimento do teste gratuito e a cobrança consequentemente . 
Logo após o cancelamento com sucesso no dia 28 de agosto de 2024 o suporte me garantiu o pagamento do estorno do cancelamento em até 7 dias.
Até hoje dia 07 de Setembro ainda não recebi o meu pagamento do estorno em minha conta.
Admiro muito o trabalho e a grandeza de vcs com a Adobe ,e venho pedir encarecidamente que  etornem meu pagamento que me é de direito , pois necessito dele pra outros fins de meus orçamentos mensais da casa .
Peço que me ajudem por favor e desde já agradeço.
Não estou conseguindo suporte pessoal da empresa.
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Account management , Billing

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Community Expert ,
Sep 10, 2024 Sep 10, 2024

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Nobody here in a public forum can see your account information
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN.

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

 

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Community Expert ,
Sep 10, 2024 Sep 10, 2024

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check your account before contacting adobe support, to see if the refund is pending - https://account.adobe.com

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