Need Help Cancelling My After Effects 1-week Free Trial

Forum|Forum|1 year ago
January 27, 2025
3 replies
1108 views

I’m reaching out because I’m struggling to cancel my 1-week free trial for Adobe After Effects. I’ve followed the instructions provided, but I can’t seem to find the option to cancel before the trial period ends and I get charged.

If anyone has successfully managed to cancel their trial or knows a workaround, I would really appreciate your guidance. This has been quite frustrating, and I feel that the cancellation process should be more transparent and straightforward for users.

Thank you in advance for any help or advice you can offer!

Bug

Shivangi_Gupta

Community Manager

Hi @elman_9507,

Thanks for reaching out to the community. I can see that your subscription is active since last 20 days. Have you decided to continue with the subscription?

Let us know if you have any questions.

^Shivangi

E

elman_9507Author

Participant

Hi Shivangi,

As I have already mentioned, I do not want to continue my subscription. I have been trying to cancel my 7-day free trial, but for some reason, the cancellation option is not available. Could you please look into this and provide a solution? Also, I would like to confirm whether I will be charged if this issue is not resolved in time.

I would appreciate your prompt assistance.

E

elman_9507Author

Participant

you have to fix your payment problem, first. then you'll be able to cancel. ie, you'll pay first.

it says in order to fix that i need to update my payment method but they still want to charge me for that i dont have that kind of money it costs about 100 dollars for that subscribtion how can i stop this where can i contact the admins?

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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