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Need help with two charges

Cathy5E9B
New Here ,
Sep 03, 2025 Sep 03, 2025

Ieen jaar lang worden er twee accounts afgeschreven van mij creditcard. 

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Account management
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kglad Community Expert
Community Expert ,
Sep 03, 2025 Sep 03, 2025

check the charges here, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

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jane-e Community Expert
Community Expert ,
Sep 04, 2025 Sep 04, 2025
In Response To kglad

@Cathy5E9B 

 

I've moved your post from Creative Cloud desktop to the Account, Payment, & Plan forum.

 

Jane

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Shivangi_Gupta Adobe Employee
Adobe Employee ,
Sep 04, 2025 Sep 04, 2025
In Response To jane-e

Hi @Cathy5E9B,

Thanks for reaching out. I'm looking into your account details. Please stand by!


^Shivangi

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Shivangi_Gupta Adobe Employee
Adobe Employee ,
Sep 04, 2025 Sep 04, 2025
LATEST
In Response To Shivangi_Gupta

Thank you for waiting. Upon reviewing your account details, I could not only one Photography plan active on your system. Please refer to this article and see if it helps: https://helpx.adobe.com/in/manage-account/kb/double-charge-on-bill.html

Let me know if you have any questions.

 

^Shivangi

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