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Participant
August 22, 2024
Question

Need my refund asap

  • August 22, 2024
  • 1 reply
  • 89 views

I've been getting charged monthly for 23$ and I know I canceled this plan I was just charged this morning and would like a refund as soon as possible and the plan officially canceled I can't afford for this program too keep billing me.

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1 reply

kglad
Community Expert
Community Expert
August 22, 2024

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.