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hibond60395885
Participant
March 21, 2022
Answered

Need to cancel my new account plan and migrate it to my old acount

  • March 21, 2022
  • 1 reply
  • 187 views

Hi,

 

I need to cancel my new Adobe Creative Cloud Account and migrate the already bought plan to my old Adobe Creative Cloud Account since I have all the files, adobe portfolio and settings associated to this old one. 

I no longer need the new one. Just the bought yearly plan. I cannot request for the refund because it has past more than 14 days since I bought it.

 

Thank you!

This topic has been closed for replies.
Correct answer Peru Bob

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

1 reply

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
March 21, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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