Need to Disable two step verification to login Adobe Account

Forum|Forum|3 years ago
May 2, 2022
2 replies
3841 views

Hi Team,

I would like to disable Adobe 2 step verification on my Adobe account since it asks for an OTP each time I log in which feels very uncomfortable, and I checked the setting to disable 2 step verification on the privacy and security page, but there is no option to disable it.

No buttons available to disable it :

This topic has been closed for replies.

D

Dj_Creative_enthusiast

Inspiring

Hi @Shomesh5F8D ,

Thank you for posting your query here.

Please Sign in to the Main Adobe website: adobe.com. Sign into your account and go to your profile and follow the following steps : https://www.google.com/search?q=disable+2+factor+authentication+on+adobe.com&oq=disable+2+factor+authentication+on+adobe.com&aqs=chrome..69i57j69i60l2.16780j0j7&sourceid=chrome&ie=UTF-8

I hope this works.

Thanks.

S

Shomesh5F8DAuthor

Participant

Thanks @Dj_Creative_enthusiast

Although I have tried all the above 2 suggestions, I still receive an OTP when attempting to log in. Could you please assist me with this in any way you can.

D

Dj_Creative_enthusiast

Inspiring

Hi,

Thank you for trying the steps and as you require further assistance, please contact Adobe Support Team by clicking on

: https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps.

Thank you.