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burak ocak
Inspiring
April 12, 2025
Question

new adobe account not view membership is visible in the application

  • April 12, 2025
  • 6 replies
  • 1085 views

Hello Adobe team.

My Adobe plan that I purchased in 2018 is managed by Digital River. I received an email on 25.02.2025 stating that it was cancelled and I purchased a new subscription from adobe.com on 27.02.2025. Now when I open the application, I receive a warning message saying that I do not have an active subscription. Screenshots are attached.

Please ensure that my active membership is visible in the application.

6 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
April 14, 2025

Hi @burak ocak,

Thanks for sharing the info. I checked your account details and found that you have both the subscriptions active with pending dues for the Digital River purchased account.
Did you receive any confirmation about the account deletion for the Digital River managed account?

Let us know. We are here to help.
^Shivangi

B
burak ocakAuthor
Inspiring
April 14, 2025

The website I will enter for digital river is not opening anymore. https://gc.digitalriver.com/store/adbeheu/tr_TR/DisplayAccountOrderListPage was already opening with an extremely old design.

 

I thought it would be cancelled with an incoming email. I can't access the site anyway, how can I cancel it in this case?

 

I think this situation should be fixed by Adobe.

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
April 15, 2025

I see!
I understand your point, however cancellation can not be processed if there are uncleared payment on the account. Are you not able to clear the pending dues, @burak ocak? Have you taken help from this article? https://adobe.ly/4jvpmSv

What happens when you try to login to your Adobe account? https://adobe.ly/42eZvZp

Let us know.

^Shivangi

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 12, 2025

keep us updated.

B
burak ocakAuthor
Inspiring
April 12, 2025

hepsini denedim ama olmadı. dil zaten international eng. mac kulanıyorum. birde uygulamaları yeniden kurmayı deneyecegim.

teşekkürler desteğin için.

B
burak ocakAuthor
Inspiring
April 12, 2025

oraya tekrar yazamam , sanırım dijital nehir sorunundan yasaklandım.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 12, 2025

    start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

     

    if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

     

    if those all fail, change your cc language.  eg, try international english

     

    if that fails, change the install location

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 12, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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