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No Abo available after reactivating payment

New Here ,
Dec 07, 2022 Dec 07, 2022

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Adobe is driving me nuts. How can I access the support?
I am circling around since one fu... hour to get access to support.
After payment was reactivated and invoiced payed last week there is still no plan available in the account.

Thanks communinity for help

TOPICS
Account management , Billing

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Dec 07, 2022 Dec 07, 2022

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This is a public forum, not Adobe support. Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page, through a phone call, or through Twitter. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID.
You must allow cookies in your web browser for this to work.
Disable any ad blocker
Disable any pop-up blocker for the site
Disable any script blockers for the site

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html


You can also try Twitter, @ AdobeCare. (take out the space)

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