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No active plan found

New Here ,
Apr 29, 2022 Apr 29, 2022

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I asked for the cancellation of my subscription today after the 7 days of trial, but the support system says that I have no active plans. If there are no active plans, then how was I charged that amount?? 

 

[Moved to correct board by forum admin]

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correct answers 1 Correct answer

Community Expert , Apr 29, 2022 Apr 29, 2022

if you cancelled within the past few days, the refund is probably still being processed, and you should wait until, at least, 3 business days pst, have past.

 

otherwise, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Apr 29, 2022 Apr 29, 2022

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if you cancelled within the past few days, the refund is probably still being processed, and you should wait until, at least, 3 business days pst, have past.

 

otherwise, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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