No es posible cargar los planes - Unable to load plans

[Nico37426112qmv1]

Cuando entro a la administracion de mi cuenta me dice que no es posible cargar los planes. Ya intente cambiar de navegador, VPN, sacar bloqueador de anuncios y porbar en otros dispositivos y aun sigue el problema. Alguien tiene alguna solucion o idea? por favor lo necesito. 

When I enter my account administration it tells me that it is not possible to load the plans. I have already tried changing browsers, VPNs, removing ad blockers and porbar on other devices and the problem still persists. Does anyone have any solutions or ideas? Please, I need it.

[Jeffrey_A_Wright]

Thanks for the update, Nico. You mentioned you just bought a new student plan. Are you trying to use the new plan on a computer or network that is managed by your educational institution? Do you receive the same error with a different device? ^JW

[Shivangi_Gupta]

Thanks for confirming. Would you mind contacting our support team and start a private chat session? https://adobe.ly/48iHn1W

They'll be able to access your system remotely and help you with the issue. Let us know if you have any questions

^SG

[paula_88]

I'm having the same problem. Were you able to fix it?

[kglad]

if you're seeing a problem when using a browser, try a different one.

[paula_88]

I have the same problem in all browsers. I can access from my movile phone but not from my PC and I need to be able to download the apps to my PC

[kglad]

does you phone use the same internet connection as your pc?

[paula_88]

Yes, the same. Something in the PC is causing the problem

[kglad]

@paula_88 

are you using a von, too?

[KamadoAndino]

Hey guys, i have the same problem. But i checked a possible solution.
I disable my firewall in Windows 11 and it is work.
So i dont know yet, enable my firewall with adobe creative cloud or adobe's servers but please try it and tell me if you have any solutions.

Thanks

[kglad]

@KamadoAndino 

so, your problem is. solved?