No history of purchase?

New Here ,
Aug 20, 2021 Aug 20, 2021

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Hello,

 

I am a graphic design student. I bought Adobe in May when I started my diploma. I've attached proof of my 1 yr purchase.

 

I just installed an additional SSD to my computer (I was using Photoshop as normal this morning and as soon as I installed it, boom, problems) and as soon as I did, my Adobe account has been acting as if I never bought anything! There's no record of a purchase on my account either!

 

I've attached proof of everything. If someone could help me out with this that would be great. I have 2 projects due tomorrow and can't do anything without the Adobe Suite.

 

Thanks in advance.

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correct answers 1 Correct answer

Adobe Community Professional , Aug 20, 2021 Aug 20, 2021

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message.

...

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LEGEND ,
Aug 20, 2021 Aug 20, 2021

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This is not a way to contact Adobe customer service. Nobody here can help. BUT... you have now invited scammers to contact you. Expect to hear from really helpful people who want your Adobe password, credit card number and access to your computer.

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New Here ,
Aug 21, 2021 Aug 21, 2021

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Yeah, tbh I spent like 3 hrs trying to look for a way to contact support and this was the closest thing I could fine :') thanks though, I'll keep an eye out for that

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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