No Option to Cancel Auto-Renewal Without Losing Access

After subscribing to Illustrator on a monthly plan, I discovered several concerning practices:

1. After payment, users are locked out of the cancellation process for several hours - an obvious tactic to prevent immediate cancellations.

2. Once this artificial "cooling period" ends, there is NO option to simply turn off auto-renewal while maintaining access to the product already paid for. The only choice is to completely cancel and lose access to a service already purchased.

These practices effectively force customers into an unfair choice: either commit to recurring charges or forfeit access to a service they've legitimately paid for.

As a California customer, this appears to violate California consumer protection laws, particularly the California Automatic Renewal Law (ARL), which requires businesses to provide a clear and conspicuous mechanism to cancel automatic renewal services.

Furthermore, Adobe's apparent removal of direct customer service channels to address these issues only compounds the problem and demonstrates a concerning disregard for consumer rights.

I strongly urge Adobe to reconsider these practices and implement the following changes:
- Provide an option to turn off auto-renewal WITHOUT cancelling current paid access
- Remove artificial delays in the cancellation process

Other customers experiencing these issues should consider reporting them to the California Attorney General's office and the FTC, as these practices merit regulatory scrutiny.