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A
Anonymous
January 29, 2018
Answered

No option to change Payment method

  • January 29, 2018
  • 2 replies
  • 3034 views

So i recently lost my credit card and i got a new one, i had to change all my bills. When I went to my account, and no option appears to be present so i can change it. Yes, i checked 3 time show to change my credit card but that option isnt there. Also apparently i have the "free trial" version, when in reality i have the student plan, and i can confirm it is not "free". My billing info shows every month Im being charged for the service. And i have gotten the warning notification saying i need to pay or else ill get blocked from using the programs...i called costumer support 20 times, chat 100 times...no one answers......5 hr wait...please anyone...help!

This topic has been closed for replies.
Correct answer John T Smith

Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help

-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

If the above doesn't help, you will have to go back to chat... this is a public forum, and other users here can't help with account issues

Chat help: Mon - Fri  5am - 7pm  (US Pacific ​Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

2 replies

S
Sture Andreasson se
Participating Frequently
November 1, 2024

Yes, but I have received a message that payment has been made

Invoicing and payment
PayPal
SEK 263.75/month
The next payment takes place on 16 Nov. 2024
Annual plan with monthly payment

change to day 20

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
November 1, 2024

Sture, do you have a question? You keep repeating the same text in multiple public discussion threads. ^JW

John T Smith
Community Expert
John T SmithCommunity ExpertCorrect answer
Community Expert
January 30, 2018

Some Change/Verify Account links https://forums.adobe.com/thread/1465499 that may help

-Credit card https://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html

If the above doesn't help, you will have to go back to chat... this is a public forum, and other users here can't help with account issues

Chat help: Mon - Fri  5am - 7pm  (US Pacific ​Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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