No OTP generated

[abhijit_4649]

Hey, 

I was tryign to purchase the Creative Cloud Pro subscription (India) via my Axis Mastercard Credit card, but weirdly the site is not generating OTP. I have tried this 8-9 times, no change. I tried to make payment via CC on a different  website and the OTP came in my inbox. So, the card is not at fault here. Can any support person help me out with this?

Thanks

[kglad]

see https://helpx.adobe.com/in/x-productkb/policy-pricing/recurring-payments-india.html

[abhijit_4649]

Thanks for replying, but this is irrelevant and did not help me. I am a first time buyer. There is no recurring payment option available on my Plans page.

[kglad]

are you trying to subscribe to a plan that is paid once, not monthly?

[abhijit_4649]

Yes, Annual Prepaid.

[Kanikas]

Hi abhijit_4649, 

We're here to help you. Did you get any OTP via SMS? 

We here at community will not be able to help you with purchase. Kindly get in touch with pur support team for help. You may use this link: https://adobe.ly/3KwFmbh;

Hope this helps. 

Thanks 
^KS

[abhijit_4649]

Thanks I will contact support.
Also, no I didn't get any OTP.

[Shivangi_Gupta]

Sure!
Let us know if you have any questions for us.

^Shivangi