No puedo cancelar La suscripción

[marcelof27625955]

No puedo eliminar la suscripción

[John T Smith · Accepted solution]

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

[marcelof27625955]

No me da la opción de eliminar

Enviado desde mi iPhone

El 06-01-2017, a las 14:36, John T Smith <forums_noreply@adobe.com> escribió:

No puedo cancelar La suscripción

created by John T Smith in Adobe Creative Cloud - View the full discussion

To Cancel https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link

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[TecnoGaming]

I feel a lot of new "cancelations" are coming due to this price increase...mine included.

[Pierre29332146treg]

El link brindado para cancelar la suscripición no sirve. Una vez que le das a ''Cancelar mi Plan'' te redirige a un link (https://auth.services.adobe.com/en_US/deeplink.html#/social-fallback) en el que te pide actualizar tu contraseña y hasta ahí llega, ya que una vez que lo haces te vuelve a aparecer una vez más el mismo link sin que esta acción funcione ya que nuevamente solicita actualizar contraseña y así de manera infinita. Siento que estoy siento estafado.

[Pierre29332146treg]

Este es el mensaje que aparece una y otra vez y nunca puedo terminar de cancelar mi suscripción

https://auth.services.adobe.com/en_US/deeplink.html#/social-fallback

[kglad · Accepted solution]

@Pierre29332146treg 

you're responding to an old thread. updated info about cancelling follows: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...