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A
Almudena28064422s8uu
Participant
January 23, 2023
Question

no puedo cancelar mi suscripcion

  • January 23, 2023
  • 2 replies
  • 1341 views

Hola, el otro día cancele mi cuenta porque me fue imposible cancelar mi plan de prueba gratuita y no quería pagar más, aunque busque como quitarme la opción en mi cuenta no aparecía ya que ponía que yo no disponía de ningún plan (con lo cual no podía cancelar ninguno). Entonces elimino mi cuenta y me dicen que se eliminarán así todos los planes que tenga, osea que no se me cobrarán. 

Tengo un cargo en mi tarjeta de el día 19/01/2023 de 24,19€ por la cuota mensual de Adobe. Me gustaría que me devolvieran ese dinero a ser posible, ya que eliminé mi cuenta, y si no que me digan cómo hacer para no tener que pagar el mes que viene. Gracias, espero respuesta.
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2 replies

N
Nicol33707983isyq
Participant
November 18, 2023

hola ya pudiste cancelarla' ? este es mi segundo mes que me  lo rebjan de mi tarjeta y ya no la ocupo ya no quiero que me la esten rebjando

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 18, 2023

@Nicol33707983isyq 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 23, 2023

contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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