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No puedo canjear código de Adobe Creative

New Here ,
Jan 22, 2024 Jan 22, 2024

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Hola a todos...

Tengo un codigo de Adobe Creative de 32 digitos, lo recibi por parte de una promocion con wester digital.

Lo curioso es que no puedo canjearlo en la pagina de codigos de Adobe solo admite 24 digitos, trate de ponerme en contacto con uno de los asesores pero no puedo.

 

Por ende me comunique con Wester Digital y me comentaron que tengo que comunicarme con Adobe para tratar de redimir el codigo y me generen uno nuevo de 24 digitos.

 

¿alguien sabe que puedo hacer al respecto? o ¿Existe alguna forma de canjear el codigo de 32 digitos?

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Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

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Hi @Javier34961206531w ,

 

This seems like an issue related to the Account, Payment and Plan Community. Would be moving this post for further assistance.

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Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

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Hi there,

We're here to help you. Please see this link to learn how you can redeem the code: https://helpx.adobe.com/in/download-install/kb/redemption-code-help.html.

This above article contains all the required Information. 

 

Hope this helps!

 

Thanks

Kanika

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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you must be checking the wrong number.  redemption codes are 24 digits.

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