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No puedo eliminar metodos anteriores de pago

New Here ,
Nov 06, 2024 Nov 06, 2024

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necesito eliminar uno de mis metodos anteriores de pago porque es una tarjeta que estoy por cancelar y no quiero que ADOBE lo arruine haciendome algun cargo, pero por alguna razon la opcion de eliminar un metodo de pago no esta disponible.

 

Como es posible que esta gente tienen el poder de decidir sobre si quiero dejar o no un metodo de pago en la plataforma?? eso es legal acaso?? en cualquier plataforma que me meto puedo eliminar y agregar metodos de plago a placer, incluso agregue un metodo de pago nuevo y ni asi me lo permite.

 

Sinceramente, que porqueria y que fastidio las practicas a las que esta acostumbrada esta empresa nefasta, el unico motivo por el cual necesito esto es porque no hay ninguna alternativa viable, si no sinceramente solo cancelaria la cuenta y los mandaria a la .

 

Saludos

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correct answers 1 Correct answer

Community Expert , Nov 06, 2024 Nov 06, 2024

you have to add a valid payment method to remove one.  ie, there must be, at least, one payment method listed.

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Payment forum

 

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN.

This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

 

ChatButton.jpg

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Community Expert ,
Nov 06, 2024 Nov 06, 2024

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you have to add a valid payment method to remove one.  ie, there must be, at least, one payment method listed.

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