NO REFUND BEFORE 2 WEEKS PERIOD

Forum|Forum|10 months ago
May 2, 2025
3 replies
107 views

Hi everyone,

I need some help with an issue. On April 23rd, I noticed that my free trial had expired and I was charged £47.99 for a subscription. I immediately canceled it, and now there’s nothing showing under my account except the invoice for £47.99.

I haven’t received a refund or any confirmation of the cancellation. Under the “Plans” tab, there’s nothing listed, and the main page only gives me the option to renew the plan.

What should I do next?

Thanks in advance!

Jeffrey_A_Wright

Community Manager

Patryk, thanks for posting your question about your subscription to Adobe Stock to this public discussion forum. I can confirm that you canceled your trial for Adobe Stock successfully. Any refunds can take up to 14 business days to complete, depending on the financial institutions involved. For more information on the Adobe Stock cancellation process, see https://adobe.ly/3GDM8cM. ^JW

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

does your account show no current subscription https://account.adobe.com

if so, check your spam folder for that cancellation confirmation email.

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