Participant

Answered

No subscription but Adobe keeps on charging

Forum|Forum|2 years ago
October 15, 2023
3 replies
16742 views

Dear Community,

I wonder whether anyone has been in the same situation.

I have three different Adobe accounts. I logged in and checked each of them, there are no subscriptions in any of them (and have not been any for several months).

However, Adobe keeps on charging my credit card with €24 each months. I tried to contact Adobe, but the AI behind the chat option does not understand my issue.

This is obviously a mistake on Adobe's side, but I am unable to contact them.

Has anyone been in the same situation? Have you managed to contact them? Did you get a refund?

Correct answer Nancy OShea

You may have ordered Acrobat Mobile from Google Play or Apple App store. Contact the vendor.

Or possibly you or a family member ordered Acrobat under a different email address.

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
================
.
Twitter: https://twitter.com/adobecare

Nancy OShea

Correct answer

Community Expert

You may have ordered Acrobat Mobile from Google Play or Apple App store. Contact the vendor.

Or possibly you or a family member ordered Acrobat under a different email address.

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
================
.
Twitter: https://twitter.com/adobecare

Nancy O'Shea— Product User & Community Expert

J

Joyce329331467ziq

Participant

I am having $19.99 monthly STOLEN from my account monthly. I have 2 valid email addresses and meither has a paid subscription. Customer service is TOTALLY USELESS. They have looked up the card number and say they aren't charging me. However ive looked up the vendir vode being used and it is Adobe making the charges. Bits a pity that a multi billion dollar company has to steal money from a disabled elderly woman on social security

kglad

Community Expert

@Joyce329331467ziq

if you suspect fraudulent use of your credit card, contact your card's issuer to report.

J

Joyce329331467ziq

Participant

.i have done that but unfortunately in order to do a charge back on my
debit card the entire account is closed and a new one created. I have zero
access to my funds fir two weeks in the meantime. The timing of this
occurs just as i receive my limited fixed income monthly and all my bills
would bounce costing me hundreds of dollars in additional charges

[Edited by moderator]

Its a shame adobe can't afford to hire some talented it staff to fix the
problem with all the funds they're stealing from those who can't aff

jane-e

Community Expert

@Timea Mariann32929359sck0

Type "agent"

If your browser blocks the Chat window, try the troubleshooting steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post (formerly tweet) through X (formerly Twitter) to @AdobeCare.

This page may also help: https://helpx.adobe.com/support/support-new/account-billing.html

Do not reply to PMs, which are likely to be scammers.

I've moved your post from Using the Community (for questions about the forums) to Account, Payment, & Plan for you. Please let us know how it goes.

Jane

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