Participant

Question

Non genuine adobe app/redemption code

Forum|Forum|4 years ago
December 12, 2021
3 replies
1055 views

Hello,

Several days ago I've received an email stating that fraud prevention specialists (is that where my money is going to?) have identified that my redemption code has been identified as a fraudulent behavior and I have 5 days left for my subscription. I've got a subscription to full adobe creative pack. I have had subscription since July 9th of 2021 for a full year till July 2022. And after 6 months I get this email.

My first issue is trying to contact support in adobes website. For the love of my life I cannot find. Everytime I try to open up live chat I just get redirected to the sections with all the posts about common issues. Tried over the phone. Same result. What a headache.

Has anyone encountered this before? Could anyone recommend me anything in this case?

This topic has been closed for replies.

John Waller

Community Expert

Several days ago I've received an email stating that fraud prevention specialists

Sounds like a phishing scam. I get plenty of those. They commonly impersonate Adobe and other major vendors trying to scare you with wild claims.

Was the email from an adobe.com domain?

John T Smith

Community Expert

What email address?

Mr_Tronics

Participating Frequently

mail@email.adobe.com

"Freedom to speak is not permitted on Adobe forum."

Mr_Tronics

Participating Frequently

Check if it is real or spoofed

https://www.techlicious.com/how-to/how-to-tell-if-email-has-been-spoofed/

No it genuine with SPF Pass, DKIM Valid, DKIM signed.

"Freedom to speak is not permitted on Adobe forum."

Nancy OShea

Community Expert

I don't believe 90% of what I receive in emails. Most of it is bogus.

If your online Adobe account shows an active subscription and your payment details are current, you can ignore that email. It was probably sent by an impostor pretending to be Adobe.

https://account.adobe.com/plans

If you still need customer support assistance, use another web device with a browser that accepts cookies and does not have script blockers.

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

=============
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

Nancy O'Shea— Product User & Community Expert

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