non-genuine software pop-up

[YOO JI HO]

I am using the trial version before subscribing to the original Photoshop 2021 product with student discounts. I entered regular deposit information and installed the software through a Creative Cloud service, but a pop-up window for non-genuine consumers continues to appear. Who should I consult with? How can it be fixed?

[John T Smith]

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[Nancy OShea]

You probably have old or outdated Adobe apps like Flash Player, Shockwave or Acrobat on your system that need to be removed.   Run the Adobe Cleaner Tool to remove them.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Also, check that your computer date & time are set correct values.  See below for more tips on using TRIAL software:

https://helpx.adobe.com/in/download-install/kb/trial-software-expired-early.html

Hope that helps.