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jakobean
jakobean
Known Participant
May 27, 2020
Answered

Offline mode?

  • May 27, 2020
  • 3 replies
  • 2271 views

Hi all, I'm a paid creative suite user. All apps have not been working for several hours. I get a "We can’t verify your subscription status." when trying to log in.Adobe support has been non existent (their chat support also appears to be offline.. currently on hold for 45 mins). I checked Twitter, and while Adobe's feed hasn't mentioned the issue, I can see that several others are ASKING Adobe about the issue so it appears to be widespred.

 

First troubleshooting was to turn off my internet connection. However the problem persists. According to documentation, we are supposed to be able to use creative cloud for up to 30 days since our last login. They sometime refer to it as "offline mode" So what gives? Any workarounds? 

 

 

    This topic has been closed for replies.
    Correct answer Abambo

    Adobe acknowledges a problem with their system: https://status.adobe.com/

    3 replies

    jakobean
    jakobeanAuthor
    Known Participant
    May 27, 2020

    As many people are aware, the entire creative suite was down today for users around the world for many many hours.

     

    Aaccording to documentation, we are supposed to be able to use creative cloud for up to 30 days since our last login. In some of their documentaiton it is reffered to as "offline mode".

     

    I would presume that "offline mode" would have allowed us to work, despite any issues with Adobe's servers. I would love any strategies to prevent this in the future.

     

    I think I speak for MANY frustrated professionals.

     

    BTW, I already asked this question once, and a "Adobe Community Professional" quickly "solved" the issue by saying "Adobe acknowledges a problem with their system: " and then locked the thread. I wouldn't call that a solve, so I am starting a fresh thread so we can troubleshoot.

      jakobean
      jakobeanAuthor
      Known Participant
      May 28, 2020

      Since I wasn't able to get anyone on the phone I also reached out for support on the Adobe Facebook page. They told me they were looping me in with an expert. 24 hours later that "expert" finally responded with a link. The link went to... This Adobe Support Community page.

       

      To help support the community, https://www.blackmagicdesign.com/products/davinciresolve/ (an excellent product that can replace Premiere in most situations. a LOT can be done with their free version, and a license is just $300 (you will OWN the software at that price, not be on a continual payment cycle)

       

      https://affinity.serif.com/en-us/ Great replacement for Photoshop. Currently 50 percent off. You can OWN this software for 24.99

       

      [Sarcasm removed by moderator.]

       

       

        Abambo
        Community Expert
        AbamboCommunity ExpertCorrect answer
        Community Expert
        May 27, 2020

        Adobe acknowledges a problem with their system: https://status.adobe.com/

        ABAMBO | Hard- and Software Engineer | Photographer
        commsteam100
        commsteam100
        Participating Frequently
        May 27, 2020

        This is an unforgivable fiasco to lose an entire day (so far) because our entire workflow is out of our hands and in those of Adobe's servers. Creative Cloud works great....until there is no Cloud. No phone support (I got a callback after almost 2 hours  and then spent 1.5 hours on hold before giving up) and no online support (chat service is offline). Users are left in the dark. As much money as we pay, and as heavily invested as we are in the Adobe ecosystem, that system should be bulletproof. Unforgivable Adobe.

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