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joseg60427660
joseg60427660
Known Participant
February 28, 2023
Answered

Old perpetual license to subscription question.

  • February 28, 2023
  • 2 replies
  • 1120 views

I own a perpetual license from before Substance was aquired by Adobe, but I want to update to the latest version of Painter and Designer.

 

If I subscribe to the new software, but cancel my subscription later on, will I lose access to the older version of the software that I own right now?

This topic has been closed for replies.
Correct answer Kanikas

Hi, 

We're here to help you. 

If you purchase Creative Cloud subscription and cancel it, you only lose access to creative cloud services and not your perpetual license. You will still be able to download the same once the subscription has been cancelled. 

 

Let us know if you have any other questions. 

 

Regards 

Kanika 

2 replies

Kanikas
Community Manager
KanikasCommunity ManagerCorrect answer
Community Manager
February 28, 2023

Hi, 

We're here to help you. 

If you purchase Creative Cloud subscription and cancel it, you only lose access to creative cloud services and not your perpetual license. You will still be able to download the same once the subscription has been cancelled. 

 

Let us know if you have any other questions. 

 

Regards 

Kanika 

joseg60427660
joseg60427660Author
Known Participant
February 28, 2023

Exactly what I needed to know. Thank you.

Cyril Dellenbach
Community Manager
Cyril DellenbachCommunity Manager
Community Manager
February 28, 2023

Hello @joseg60427660,

 

I don't want to misguide you, so let me move this conversation to the correct community.

 

Best regards,

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
joseg60427660
joseg60427660Author
Known Participant
February 28, 2023

Thanks I appreciate it.

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