One subscription but get billed twice a per month. How to fix?

New Here ,
Sep 19, 2021 Sep 19, 2021

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Hi, could someone please point me into the right direction on how to fix this? Getting billed twice a month £9.98 but only have one license.

Any advice?

Thanks

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Adobe Community Professional ,
Sep 19, 2021 Sep 19, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Sep 19, 2021 Sep 19, 2021

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Log-in to your account portal below to review your invoice history.

https://account.adobe.com/plans

 

Maybe you have a 2nd subscription plan under another ID (email) that you forgot about?

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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